I received a call yesterday from a physician considering pharmaceutical dispensing. This doctor was frustrated with what he deemed “a lack of professionalism and responsiveness” from various companies he had contacted to explore physician dispensing options. He found a number of websites for groups offering to help implement dispensing systems for physicians. However, when he contacted them, he was not able to get to a live person and when he left messages he never got a return call. In fact, Northwind Pharmaceuticals and one other company were the only companies to respond to him. Of course, we are happy to earn his business and glad he was able to find us. As I thought about his challenges, I realized there are a number of things a clinic can do to avoid frustration with potential suppliers.
1. Recognize that many websites are posted by brokers who are actually selling products for other suppliers. These “firms” are often ran part-time by one individual who simply makes commission by marketing others’ products.
2. Ask the firm if they repackage under their own label. Have them fax you a copy of their label or ask for their FDA manufacturer’s number – it will be the first set of digits on the NDC for their prepackaged pharmaceuticals.
3. Verify that they are licensed to distribute in your state. Many state pharmacy boards allow you to verify wholesaler & manufacturer license numbers online.
4. On their website, look for an indication of how long they’ve been in business. There are very few repackagers that have been around for 30+ years – those of us that have are proud of it. Northwind Pharmaceuticals has been around since 1981.
5. When you talk to the supplier, ask them about their business. How do they go about helping their customers? Do they offer software? How do their labels work? Do they make recommendations for a start up formulary? You want to find a supplier that can get you the products you need but will also be a good fit for you and your practice. Talking to them is the only sure way to make sure there is a fit.
Medication dispensing offers wonderful possibilities to a clinic and does not have to be rocket science. Focus on finding a good partner, asking basic questions and getting a “feel” for the company before you buy. A little diligence goes a long way. Good luck!
